Certificate II In Workplace Skills

[BSB20120]

Unlock Your Potential In The Business World

Our program empowers you to take the first step in the business sector. Whether you're a school leaver or returning to the workforce, we facilitate your success.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

Facing The Challenges Of Entering The Business Sector

You're eager to start your career in the business world, but the lack of practical skills and guidance can be intimidating. Whether you're a school leaver, in your first position, or returning to the workforce, the uncertainty and complexity of the business environment can feel overwhelming.

Navigating The Business Landscape With Confidence

Step into the realm of business with our Certificate II in Workplace Skills. This entry-level certificate equips you with the essential tools and hands-on skills to excel in diverse business roles. Set your career in motion with a solid foundation.

Elevate Your Business Potential

Scala's Certificate III in Workplace Skills is your roadmap to success in the business world. Crafted with precision, this program aligns with real-world challenges, equipping you with the skills needed for a flourishing career. Partner with Scala and transform from a learner into a formidable business professional.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Choose Your Path

Select the learning method that suits you, from self-paced to custom-designed in-house programs.

Engage With Experts

Benefit from on-the-job training and support from our experienced team.

Achieve Success

Complete the program in 12 months or less and embark on your career with confidence.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

1

Core Skills Development

Learn essential communication, time management, and sustainable work practices.

2

Practical Training

Engage in work-based learning, demonstrations, and projects to gain hands-on experience.

3

Personalised Support

Receive guidance from workplace supervisors and Scala's assessors to ensure your success.

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Personalised Induction

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Learning Materials

We will provide all of the learning materials and resources you will need to complete.

Relevant Assessments

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Online And Face-to-Face Sessions

A range of scheduled face-to-face visits, online sessions and phone calls to continue to work through the materials, application and assessments through to completion.

Ongoing Support

Our team is completely dedicated to your success. We will be here every step of the way to support you to completion.

Time Commitment

Dedicate 3-4 hours per month to undertake the learning and assessment requirements over an average 12-month duration. With time on the job to implement and practice.

Who This Is For

Each stream has been designed to support a range of roles, including:

School Leavers
Individuals in their first business position.
Those returning to the workforce.
Anyone seeking to perform basic procedural tasks.
Individuals aiming for clerical and administrative roles.
Those keen on operational duties.

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Connect With Us

Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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