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Enhance your retail customer service teams with our innovative online program. Dive into weekly videos, immerse in engaging learning experiences, and undertake pertinent assessments.
Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.
Living in an era of rapid transformation, we're likely to traverse over seven distinct careers in our lifetime. As demographics shift, business practices evolve, cultures blend, and technology disrupts our reality, the world as we know it is in constant flux. This dynamic landscape presents a unique challenge: How do we equip ourselves to navigate these changes and stay ahead in our evolving career journey?
Ever feel like you're on a roller coaster ride, with the world changing faster than you can keep up? But here's the good part - with the right training, you can ride these waves of change instead of being swept away. Think of it like levelling up in a game. The more skills you gain, the better you play. So, are you ready to level up?
In the ever-evolving retail landscape, Scala's retail program is your compass. We’ve crafted a program that anticipates the shifts, giving you the edge in this dynamic sector. Navigate the retail maze with confidence and mastery. Ready to redefine your retail journey? Let Scala show the way.
Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.
Our team will walk you through the sign-up process, answering any questions to get you set up and ready to launch your program.
Participate in carefully curated learning content, videos, projects and challenges throughout the program. Build your confidence and enhance your career.
Reap the rewards of your effort with a Certificate III in Retail qualification in hand and a pathway to future programs and opportunities.
Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.
Each of your module topics requires:
Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.
Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.
You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.
Building relationships, industry connections and friendships long after you graduate from your program.
Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.
Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you.
You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.
What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.
We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.
We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.
Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.
Scala’s innovative holistic design process means the following Units of Competency are delivered through five engaging topics. Facilitated weekly over 12 months to clarify your understanding and awareness, provide relevant content and assessments, and enable on-the-job practice to build your capability and confidence.
Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.
Receive weekly videos to keep the momentum going.
Engaging content, videos, resources and training to impact your career.
Relevant assessments throughout the course to keep you on track to complete.
Join us live online to receive facilitated training and interaction.
Participate anywhere you have internet on your phone, tablet and PC.
Dedicate 3-4 hours per month to undertake the learning and assessment requirements over a 12-month duration.
If you work in retail and are ready to embrace your future with confidence and skill, then Scala is your launchpad.
At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.
Stay connected for upcoming events, new programs, Government funding announcements and industry news.