Certificate IV In Leadership and Management

[BSB40520]

Elevate your Career with Scala's Management Accelerator Program

This comprehensive 12-month accelerator program is for supervisors, team leaders and managers. ​Build confidence, friendships and careers.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

Managing a team is harder than you imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

You're not alone.

Every day, managers like you are navigating these very challenges. Balancing the many responsibilities, communicating effectively with a diverse team, and driving results can seem like a herculean task. You're competent, dedicated, but it feels like you're missing something. It's not about working harder, it's about working smarter. And for that, you need the right tools and techniques.

It's time.

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Management Accelerator Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Get Started

Our team will walk you through the sign up process, answering any questions to get you setup and excited for your launch event where you will meet the other program participants.

Learn And Grow

Participate in carefully curated learning content, workshops, events, projects and coaching throughout the program. Build your confidence, develop friendships and enhance your career.

Graduate

Reap the rewards of your effort with  a Certificate IV in Leadership and Management qualification in hand and an exclusive invitation to join Scala's Alumni network.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

For engaging modules facilitated over 12-months to clarify your understanding and awareness, deliver practical workshops and planning days, and enable on-the-job practice and coaching to build your confidence.

Module 1

Influential Communication

In today's fast-paced environment, effective communication and the ability to train team members efficiently are not just skills but necessities.

Tailored for managers and team leaders, be equipped with the tools and techniques to elevate your communication and training capabilities.

Developed by Scala, the leaders in customer experience and communication training, this workshop is designed to have immediate, actionable impact.

Module 2

Operational Planning

Being adept at developing and implementing operational plans is a game-changer for any manager. It not only enhances team alignment and focus but also paves the way for meaningful, measurable results that drive organisational success.

Learn to develop impactful plans, understand key business imperatives, and set meaningful KPIs. This module also introduces financial literacy skills to ensure your plans align with your organisation's broader purpose and goals.

Perfect for managers who want to lead more effectively and make informed decisions.

Module 3

Time Management And Wellbeing

Professional development and wellbeing are crucial for leaders as they play a significant role in their personal and professional growth, as well as the success of their team and organisation.​

Investing in professional development helps leaders stay current with industry trends, develop new skills and knowledge, and improve their leadership abilities.

Maintaining good wellbeing, on the other hand, enables leaders to perform at their best, manage stress, and make sound decisions.

Module 4

Leading High-Performing Teams

Teamwork is important for team leaders and their teams as it encourages collaboration and improves communication and efficiency. When team members work together effectively, they can pool their strengths and ideas to overcome challenges and achieve goals more efficiently. A teamwork-focused environment promotes a sense of belonging and increased job satisfaction, which can lead to better job performance and a positive workplace culture.​

By improving teamwork, team leaders can build a stronger and more cohesive team that is better equipped to achieve its goals and drive business success.

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Sometimes, it's the little things that make all of the difference. This program is no exception, with carefully considered extras to ensure there is continuous impact and outcomes for all participants.

Coaching And Support

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

Emails And Podcasts

Some of us like listening to audio, maybe it kills the time in the car. Random topics, guest speakers and practical ideas delivered in email and podcast.

Resources And Tools

Our online courses build you up to succeed. Access video, learning material, articles and real-world tools to enhance the learning.

DISC Advanced
Leadership Profile

Worth $140.00 - ​you receive your personalised report with online courses and workshops that will dive deeper into this great tool so you can master it.

Certificate IV in Leadership And Management Qualification (BSB40520)

Graduate with a ​Nationally recognised qualification, proving you're capable of leading and managing teams and organisations.

Access to Scala's
Leadership ​Alumni Network

Access to special events, networking opportunities, and discounts to corporate partners, future programs and courses.

Who This Is For

Tailored to develop practical leadership and management skills for those currently engaged in the workforce.

Supervisors
Team Leaders
Middle Managers
Business Managers

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

Past

Wine in the Warehouse

Aug 8

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Coming Soon

Hospitality Industry Roundtable

Sep 14

Thursday

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Later

Wine in the Warehouse

Nov 28

Tuesday

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Connect With Us

Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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