Food Safety Supervisor (FSS)

[SIRRFSA001]

Designed for Quick Service Restaurants (QSRs), cafes and retail food businesses.

From 8 December 2023, a business that is required to appoint a Food Safety Supervisor (FSS) must do so before undertaking high risk food handling.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

The Importance Of Proper Food Handling

In the food industry, improper handling can lead to contamination and serious health risks. Understanding the correct procedures and practices is essential, but finding the right training that fits your schedule and learning style can be challenging.

Finding The Right Fit For Food Safety Education

Proper food handling hinges on flexible and engaging education. Whether you prefer online modules or interactive workshops, your training should fit your schedule and style, equipping you with the know-how to confidently meet industry standards.

Your Pathway To Safe Food Handling Practices

At Scala, we offer tailored solutions to meet your needs. Choose our online program for flexibility and convenience, or opt for our face-to-face workshop for an engaging and interactive learning experience. Both pathways provide a Statement of Attainment for SIRRFSA001 – Handle food safely in a retail environment, required to maintain cplomiance with the Australia New Zealand Food Standards Code (Standard 3.2.2A) adopted automatically in Tasmania under the Food Act (2003).

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Enrol In The Program

Join Scala's Food Safety Supervisor online or workshop program.

Learn Safe Practices

Understand how to safely work with and handle food in commercial settings. Undertake your assessment and provide a third party report.

Receive Your Certificate

Complete the Unit of Competency and receive a Statement of Attainment, demonstrating your commitment to food safety.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

1

Understanding Food Safety

Gain insights into the correct procedures and practices for supervising the safe handling of food.

2

Undertake Assessment

Verify your knowledge and performance evidence through a combination of knowledge assessments, case studies and a third party report verifying your experience.

3

Statement of Attainment

Demonstrate your commitment to food safety and compliance with industry standards and receive a Statement of Attainment in SIRRFSA001 – Handle food safely in a retail environment, required to be a recognised Food Safety Supervisor (FSS).

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Engaging 6-Hour Workshop With Local Facilitators

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Nationally Accredited Unit Of Competency

We will provide all of the learning materials and resources you will need to complete.

Essential Training For Compliance With Safety Laws

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Who This Is For

This program is designed for individuals in Tasmania involved in food handling and supervision across various industries.

Under Standard 3.2.2A

The FSS should be in a position to oversee food handling and be involved in the day-to-day food handling operations of the food business.

They must be 'reasonably available' as a point of contact for food handlers and authorised officers.

'Reasonably available' means the FSS works onsite and oversees food handling of high-risk unpackaged foods, or can be easily contacted (e.g. by phone).

It is not considered reasonable for a business to appoint someone as a FSS who does not regularly handle food as part of their normal duties, or is never onsite at a food business.

Hospitality
Retail
Healthcare
Education
Tourism and Recreation
Manufacturing
Transportation

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

Past

Wine in the Warehouse

Aug 8

Tuesday

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Coming Soon

Hospitality Industry Roundtable

Sep 14

Thursday

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Later

Wine in the Warehouse

Nov 28

Tuesday

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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