Workplace Trainer
Program

Unleash Organisational Growth And Empower your Team

Scala's 2-Day Workplace Trainer Program is designed to accelerate organisational capacity and performance. Equip entry-level trainers, facilitators, team leaders, or workplace supervisors with the skills to guide organisational training and assessment processes effectively.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

The Challenge Of Effective Workplace Training

In a rapidly evolving business environment, the ability to innovate and adapt is crucial. However, without skilled trainers and assessors, organisations may struggle with employee engagement, productivity, and implementing improved systems.

Building A Culture Of Learning And Innovation

The key to overcoming these challenges lies in developing a workplace learning culture. Effective trainers and assessors can foster agility, enhance team and company culture, reduce attrition, and increase labour productivity.

Your Pathway To Skilled Trainers And Assessors

Scala's Workplace Trainer Program offers engaging, high-impact workshops across Tasmania. Designed for entry-level trainers, facilitators, team leaders, or workplace supervisors, this program empowers participants to design, facilitate, and evaluate training programs tailored to organisational and individual needs.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Day One | Training

Effective Training and Facilitation

- Indentifying training needs
- Principles of adult learning
- Creating a learning objective
- Designing learning program
- Delivery methods and activites
- Developing a session plan
- Effective facilitation techniques
- Evaluating a training program

Day Two | Assessment

Workplace Assessment and Competence

- Designing an assessment process
- Types of assessment
- Developing assessment tasks
- Organising assessment activities
- Conducting assessment
- Giving feedback
- Reviewing the assessment process
- Maintaining training records

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

1

Training Design

Learn to identify organisational training needs, create learning objectives, and design effective learning programs.

2

Facilitation Techniques

Master effective facilitation techniques, delivery methods, and session planning.

3

Assessment Process

Understand types of assessment methodology, develop assessment tasks, and review the assessment process.

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Engaging 6-Hour Workshop With Local Facilitators

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Nationally Accredited Unit Of Competency

We will provide all of the learning materials and resources you will need to complete.

Essential Training For Compliance With Safety Laws

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

2-Day Face-to-Face Workshop With Local Facilitators

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Opportunities For Further Vocational Development

We will provide all of the learning materials and resources you will need to complete.

Exclusively Tasmanian Program

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Who This Is For

This program is designed for:

Entry-Level Trainers and Facilitators
Team Leaders
Workplace Supervisors
Organisations Seeking to Enhance Internal Training and Assessment Processes

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

Past

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Aug 8

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Sep 14

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Later

Wine in the Warehouse

Nov 28

Tuesday

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Connect With Us

Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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