Provide Responsible Service of Alcohol (RSA)

[SITHFAB021]

A Nationally Accredited Unit Of Competency And Exclusively Tasmanian

Scala's RSA course offers an engaging face-to-face workshop with local facilitators, enhancing employment opportunities in the tourism and hospitality industry. Ensure compliance with liquor licensing laws in Tasmania and raise the standard of professionalism.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

The Challenge Of Complying With Liquor Licensing Laws

Serving alcohol responsibly is a legal requirement, and failure to comply can lead to serious consequences. Understanding the laws, recognising signs of intoxication, and refusing service when necessary are essential skills for anyone involved in the sale and service of alcohol.

A Comprehensive Workshop For Responsible Service

Finding the Ideal Alcohol Service Training: Scala's RSA course offers comprehensive preparation for responsible alcohol service in Tasmania. We focus on best practices to prevent breaches of the Liquor Licensing Act. Moving beyond standard online courses, our face-to-face workshops ensure an immersive and engaging learning experience.

Your Pathway To Responsible Alcohol Service

Discover the Scala Difference: Join our face-to-face RSA workshops in Tasmania, led by local experts. We ensure compliance with liquor licensing laws and provide a Statement of Attainment for SITHFAB021. Unlike online options, our hands-on sessions emphasise a thorough understanding of responsible service practices.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Join The Workshop

Engage in an interactive workshop with our local facilitators.

Learn Responsible Practice

Understand the laws, recognise signs of intoxication, and learn to refuse service when necessary.

Attain Your Statement Of Attainment

Complete the course and receive the required certification to serve alcohol across Tasmania.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

1

Understanding Laws

Gain insights into the current Liquor Licensing Act, serving minors, unduly intoxicated or disorderly patrons.

2

Responsible Practices

Learn responsible serving techniques aimed at providing consumers with safer, more responsible venues.

3

Professionalism In Service

Increase the skill levels of those working in the tourism and hospitality industry, raising the standard of professionalism.

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Engaging Workshop With Local Facilitators

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Nationally Accredited Unit Of Competency

We will provide all of the learning materials and resources you will need to complete.

Essential Training For Compliance With Liquor Licensing Laws

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Who This Is For

Each stream has been designed to support a range of roles, including:

Individuals in Tasmania involved in selling liquor.
Venues that deal with liquor sales.
Those aiming to comply with liquor licensing laws.
Professionals seeking employment in tourism.
Individuals pursuing roles in hospitality.

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

Past

Wine in the Warehouse

Aug 8

Tuesday

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Coming Soon

Hospitality Industry Roundtable

Sep 14

Thursday

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Later

Wine in the Warehouse

Nov 28

Tuesday

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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