Certificate IV In Business

[BSB40120]

Your Key to Advanced Operational Excellence

Designed for middle management in business, office, and administration environments, our Certificate IV in Business equips you with the skills to thrive in supervisory or limited management roles across any industry.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

Navigating The Complexities Of Business Administration

In the intricate world of business administration, mastering resource coordination, customer service strategies, and operational plans can be a daunting task. Faced with these complexities, it's easy to feel overwhelmed and undervalued, affecting your potential and your organisation's growth trajectory.

Elevate Your Business Expertise

Embark on a program crafted for those seeking mastery in advanced business administration. With Certificate IV, sharpen your skills, heighten your confidence, and position yourself as a pivotal player in your professional journey. Ready to climb higher?

Business Mastery With Scala's Certificate IV

At Scala, we align our expertise with your ambitions. Our Certificate IV in Business program is more than just a course—it's a roadmap to advanced proficiency in business administration. With us, you're not only learning, but also transforming into a distinguished professional. Embark on this ascent to excellence with Scala as your trusted guide.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Get Started

Our team will walk you through the sign up process, answering any questions to get you setup and excited for your launch event where you will meet the other program participants.

Learn And Grow

Participate in carefully curated learning content, workshops, events, projects and coaching throughout the program. Build your confidence, develop friendships and enhance your career.

Graduate

Reap the rewards of your effort with a Certificate IV in Leadership and Management qualification in hand and an exclusive invitation to join Scala's Alumni network.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

1

Core Units

Required for all participants undertaking the Certificate IV in Business qualification.

BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace

2

Elective Units

BSBPEF401 Manage personal health and wellbeing
BSBPEF402 Develop personal work priorities
BSBCMM411 Make presentations
BSBOPS401 Coordinate business resources
BSBOPS405 Organise business meetings
BSBSTR402 Implement continuous improvement

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Personalised Induction

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Learning Materials

We will provide all of the learning materials and resources you will need to complete.

Relevant Assessments

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Online And Face-to-Face Sessions

A range of scheduled face-to-face visits, online sessions and phone calls to continue to work through the materials, application and assessments through to completion.

Ongoing Support

Our team is completely dedicated to your success. We will be here every step of the way to support you to completion.

Time Commitment

Dedicate 3-4 hours per month to undertake the learning and assessment requirements over an average 12-month duration. With time on the job to implement and practice.

Who This Is For

Individuals with supervisory or limited management responsibilities.

Administration
Marketing
Accounting
Customer Service
Project Management

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Connect With Us

Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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