Certificate III In Business

[BSB30120]

Empower Your Career with Essential Business Skills

Dive into a learning experience that blends practical on-the-job training with self-paced learning activities, all tailored to your needs.

Managing a Team is Harder Than You Imagined?

Being a manager is tough. You find yourself juggling the demands of your team, striving to meet targets, and keeping everyone motivated. And let's not forget the constant pressure of proving your worth to the higher-ups. There's that nagging self-doubt, the exhaustion from late-night emails, and the frustration when plans don't turn out as expected. It's hard, and some days, it feels like it's just too much.

Navigating Early Business Challenges

You're driven and eager to establish yourself in the business sector. Yet, distinguishing yourself feels daunting. Mastering foundational business skills, understanding multifaceted roles, and efficiently managing administrative duties can be a mountain to climb. These challenges often seem insurmountable, but the right guidance can change everything.

Elevating Your Business Foundations

You're seeking a program tailored to your specific business aspirations. A curriculum that not only equips you with vital skills but also instills confidence, acting as your stepping stone to flourish and ascend in your professional journey.

Navigating Business Success With You

Our Certificate III in Business program is crafted to steer you through the intricate business landscape. Tackling your unique challenges, we empower you with essential skills and the confidence to shine in your professional journey.

It's time

Transform your leadership journey. No more going in circles, no more feeling overwhelmed. With our Leadership and Management Development Program, you can equip yourself with the strategies to lead with confidence, drive results and inspire your team like never before. Take the first step today. Enrol now.

Get Started

Our team will walk you through the sign-up process, answering any questions to get you set up and ready to launch your program.

Learn And Grow

Participate in carefully curated learning content, projects and challenges throughout the program. Build your confidence and enhance your career.

Graduate

Reap the rewards of your effort with a Certificate IV in Business qualification in hand and an exclusive invitation to join Scala's Alumni network.

How This Works

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Commitment

Each of your module topics requires:

Weekly
1-2 hours a week: Dedicate a small amount of time to engage with learning materials in the 4-5 weeks prior to each workshop.

Workshops (Quarterly)
2 days per quarter: Attend a two-day workshop for each of the four modules. We provide the schedule upfront, so you can plan accordingly.

Community

You will spend the year with 20-30 other participants as you interact and learn from your peers working closely together throughout the year; bringing a bucket load of energy, experience, ideas and support to the table.

Building relationships, industry connections and friendships long after you graduate from your program.

Interactive Workshops

Ever left a fantastic workshop and struggled to implement everything you learned? It happens to everyone, so don't feel too bad. It won't be happening with this program. Too much is at stake.

Join experienced facilitators, guest speakers, subject experts and qualified assessors as you interact and develop with large groups of participants just like you. 

You will return on day two to slow down, reflect, share ideas, talk through challenges and develop plans that suit your specific needs.

Coaching and Accountability

What happens back at work is all that counts. We know that life and work will do their best to distract you from developing these skills.

We'll be there, supporting you to make change happen with plans, calls, emails and visits to coach you through your individual journey.

We won't be letting you go that easy! Join us and your peers online, or join working groups to receive more support between the workshops.

Take it as a chance to focus on your projects, or just turn up to say hello. You will find these sessions are great at keeping you engaged.

What Is Inside The Program

Our Certificate III in Business has four tailored streams to select that have been designed to suit your specific role and desired outcomes.

Stream 1

General Business

Suited for any individual in a general administrative role that works across a range of responsibilities and job tasks.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information

Stream 2

Financial Services

Tailored to suit individuals working within the financial services sector, this program has been designed to develop financial skills whilst allowing participants to develop valuable transferable business skills.

BSBFIN302 Maintain financial records
FNSRTS308 Balance cash holdings
NSRTS306 Process customer transactions
FNSRTS305 Process customer accounts

Stream 3

Customer Experience

Perfect for individuals working in a customer-facing role, with a blend of customer service and business skill development.

SIRXPDK001 Advise on products and services
SIRXMKT001 Support marketing and promotional activities
SIRXCEG002 Assist with customer difficulties
BSBOPS304 Deliver and monitor a service to customers

Stream 4

Business Administration

If you are responsible for processing data, financial records and scheduling, this tailored program is perfect for you.

BSBFIN302 Maintain financial records
BSBOPS301 Maintain business resources
BSBOPS303 Organise schedules
BSBINS202 Handle receipt and dispatch of information

Module 1

Influential Communication

When you talk. They listen.

Effective communication is crucial for managing teams. It strengthens trust and collaboration among team members and ensures clear communication of information and goals.

Great communicators are able to provide constructive feedback, motivate others and resolve issues, resulting in improved job performance, higher job satisfaction and better overall business outcomes.

Enhanced Communication Awareness and Skill
Building Techniques to be Incredibly Influential
DISC Profiling and Behavioural Bias
Effective Feedback and Difficult Conversations

Module 1

Customer Experience (CX)

Understanding what makes branding, customers, service and everything in between so important in your workplace.

​You will develop the foundations of delivering a great customer experience - a skill you will need in every career you have.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 2

Communication

Personality types, buying behaviours and how to use this skill to improve your ability to communicate with others! With the foundations sorted, we will then spend time developing your complaint-handling skills and ensuring you have the confidence to turn any upset customer around.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 3

Sales

Develop some business awareness to further enhance your understanding of why it's important to develop good product knowledge and feel more confident in servicing customers' every need to produce more profit.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 4

Safety + Security

Feel more competent and confident as it relates to their Duty of Care at work and how to respond to different situations! ​Unpack the elements that would comprise professionalism and unpack the individual motivating drivers that can inspire each of us to perform at our very best EVERY day.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

Module 5

Professionalism

With a focus on maximising exposure to current workplace opportunities; and building key strategies, knowledge and awareness of the practical, legal and ethical attributes needed by professional workers in the modern workplace.

BSBINS307 Retrieve information from records
BSBOPS302 Identify business risk
BSBSTR301 Contribute to continuous improvement
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information
BSBINS302 Organise workplace information

You Get Access To

Developed with extensive consultation and feedback, the delivery model, topics and outcomes of this program are designed to have maximum impact and enjoyment for participants from start to finish.

Personalised Induction

Our Trainer and Assessor will meet face-to-face to explain the process, finalise a Training Plan with you and your employer, provide learning materials and get started in the course.

Learning Materials

We will provide all of the learning materials and resources you will need to complete.

Relevant Assessments

Designed to be integrated into your day-to-day work, your assessments will be completed as you work through the material with your assessor.

Online And Face-to-Face Sessions

A range of scheduled face-to-face visits, online sessions and phone calls to continue to work through the materials, application and assessments through to completion.

Ongoing Support

Our team is completely dedicated to your success. We will be here every step of the way to support you to completion.

Time Commitment

Dedicate 3-4 hours per month to undertake the learning and assessment requirements over an average 12-month duration. With time on the job to implement and practice.

Who This Is For

Each stream has been designed to support a range of roles, including:

Receptionists
Customer Service Advisors
Data Entry Operators
Clerks and Administrators
Financial Services Officers

Our Events

At Scala we value opportunities to connect with our students, local businesses and our wider community. Join us at one of our upcoming events.

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Later

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Reach Out

Lets look more closely at your needs. We specialise in tailoring our training solutions to solve your problems. Lets begin by answering a couple short questions.

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Connect With Us

Scala delivers high-impact programs for organisations and individuals. Let us know what you have in mind and we can discuss how Scala may be able to support your needs.

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